Privacy Policy

At Travel 4 Good, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy outlines how we collect, use, disclose, and store your personal information when you visit our website or engage with our programs, services, and communications.

1. Who We Are

Travel 4 Good is an Australian-based adventure travel initiative with a mission to create meaningful experiences that give back—supporting people experiencing homelessness through ethical tourism, donations, and purpose-led travel.

2. What Personal Information We Collect

We may collect and hold personal information such as:

  • Name

  • Email address

  • Phone number

  • Travel preferences or interests

  • Donation details

  • Billing or payment information (for donations or bookings)

  • Any other information you choose to provide (e.g., via forms or emails)

We also collect certain non-personal information (e.g., device type, IP address, browser type, site usage data) via cookies and analytics tools to improve the performance and usability of our website.

3. How We Collect Your Information

We collect your personal information when you:

  • Subscribe to our newsletter

  • Submit a contact form

  • Register for a trip

  • Make a donation

  • Complete a survey or enter a promotion

  • Interact with our website or social media

Where reasonable and practicable, we collect personal information directly from you. In some cases, we may collect information from third parties with your consent.

4. Why We Collect and Use Your Information

We collect and use personal information to:

  • Communicate with you

  • Provide you with information about our services, trips, and causes

  • Process bookings and donations

  • Improve our services and website functionality

  • Meet our legal and regulatory obligations

5. Disclosure of Personal Information

We do not sell or rent your personal information. We may disclose it to trusted third parties who help us operate our business (e.g., email providers, payment processors, web hosting services), but only where those parties are bound to keep the information secure and confidential.

In some cases, your data may be stored or processed outside Australia (e.g., on secure cloud servers). Where this occurs, we take reasonable steps to ensure the overseas recipient complies with Australian privacy laws or equivalent protections.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We use secure servers, SSL encryption, and restricted access to protect your data.

When personal information is no longer required, we take steps to securely destroy or de-identify it, in line with legal requirements.

7. Access and Correction

You may request access to the personal information we hold about you, and request corrections if you believe it is inaccurate, incomplete, or out-of-date.

To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity before actioning your request.

8. Your Rights

You have the right to:

  • Request access to or correction of your personal information

  • Opt out of marketing communications at any time

  • Make a complaint about how we handle your personal information

9. Cookies and Website Analytics

We use cookies to improve your experience and collect usage data. You can manage your cookie settings via your browser.

We also use third-party tools like Google Analytics to better understand website usage, but this data is anonymised and does not identify you personally.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. Please check their privacy policies separately.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be published on our website with an updated effective date.

12. Contact Us

If you have any questions, concerns, or complaints about our handling of your personal information, please contact us:

Travel 4 Good
Email: [Insert Email Address]

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.